Client FAQ

Contents

Singapore’s Leading Tuition Agency

Founded And Managed By Former Head Of Department At Top MOE School

Every year, parents and students trust Top Tutors to help their grades improve

Of course, parents would first contact several tuition agencies to review and compare tutor profiles

And ultimately, they would choose Top Tutors

Thanks to their support, Top Tutors is Singapore’s most admired tuition agency. Since 2006

Warm Welcome, from The Head of Administration, Top Tutors

Hello, I am Margaret
My team of experienced private tutors and professional tuition coordinators are looking forward to hearing from you!

Margaret Chew
Former HOD, top school in the Holland-Bukit Timah area
MA (UC Berkeley – Graduate School of Education)
MA (Imperial College London – Engineering)

MA (University of Chicago Urban Teacher Education Program)

Achieve Jumps Of 2 To 3 Grades Within 2 Semesters
After Private Tuition Starts

Dependable Home Tutors

Proven Track Records

  • Over 22,000 carefully pre-screened MOE Teachers (current/ex), Master’s/PhD, Graduated/Undergraduate Private Tutors
  • Latest MOE syllabus
  • Learn effective and practical exam skills
  • Choose from 4 to 10 private tutor profiles. Within 24 hours after telling us the qualifications you want in your tutor
  • All of our home tutors have proven track records of improving their students’ grades 
  • They each have between 2 to 30 years of tuition experience
  • Unproductive private tutors are excluded from our database

Top Scoring Students Are Our Clients

Do You Need Tuition?

  • Every year, the curriculum and exam requirements get more and more complex
  • Still, there are students in your class or cohort who manage to score almost perfect grades
  • Many of these students are clients of Top Tutors

You Can Expect Grade Jumps

  • Some of these students were already scoring well and needed an expert mentor to help them maintain their 90+ marks, year after year
  • Other students were barely passing, and then managed to achieve 3 grade jumps
  • A number of our students were scoring 30+ marks and their grades subsequently improved to consistent Cs and Bs
  • Are you having trouble learning the topics taught in class?
  • Can you focus when you are studying in a big group?
  • Are you too shy to ask questions in a class?
  • Are your grades below average or below your expectations?
  • Is your school teacher giving you insufficient attention when you have questions?
  • Do you have specific areas to improve upon?
  • Is the tuition centre too far from your home?
  • Do you need last-minute help for your exams and assignments?
  • Are you worried that your grades will not be good enough for the school/university of your choice?
  • Did you wake up this morning knowing that you need a home tutor who has sound knowledge of the subject syllabus and exam requirements?

A-Grade Tutors

Our Experience As Singapore's Top Tuition Agency

  • Tutors must have scored a distinction in the subject they are teaching, before we consider showing their profile to you
  • Our private tutors each specialize in different subjects, and some regularly teach two or three subjects
  • Combined with an ability to teach and backed by a track record of helping their students achieve A’s, you can be confident that you too will see grade improvements
  • Top Tutors is Singapore’s most popular tuition agency. Annually, we match students with their ideal tutor 
  • Many years ago, we had seen for ourselves that when a tutor teaches the student the wrong information (because the tutor is not really competent), the chances of the student’s grades improving are very slim
  • We do not want to take risks with your grades

Good Tutors Were Not Average Students

Experienced And Qualified Tuition Coordinators

  • Some parents might think that as long as they have someone come to their home to guide their child, that the student’s grades will stabilize or improve
  • The reality (that all MOE teachers know) is that the most crucial factor that determines whether your child is able to achieve better grades is: does the tutor teach the correct content?
  • Top Tutors does not show profiles of tutors who did not score A’s in the subject(s) they teach
  • This is important because this means that Top Tutors has unparalleled experience in knowing which of our tutors truly understand the MOE syllabus, knows the latest marking/exam requirements, and can teach proven studying & knowledge-application techniques
  • It’s a great partnership: you know your child best, while we know our top-performing tutors best

Start Tuition Tomorrow

Professional Tutor Matching, By Singapore's Top Tuition Agency

  • Our large database of reliable private tutors means that we can very quickly match you with a professional tutor that suits your unique requirements
  • You might even be able to start your first lesson as early as tomorrow! 
  • Each of our full-time coordinators has several years of success in tutor matching, and had graduated from NUS, NTU or SMU
  • Some of us have taught at MOE schools
  • Collectively, we have accumulated almost 100 years of experience in the tuition industry in Singapore
top tutors

Languages

  • English Tuition
  • Literature Tuition 
  • Chinese Tuition
  • General Paper Tuition
top tutors

Maths and Science

  • Science Tuition
  • Mathematics Tuition
  • Chemistry Tuition
  • Biology Tuition
  • Physics Tuition
  • Accounting Tuition
top tutors

Humanities

  • Social Studies Tuition
  • Geography Tuition
  • History Tuition
  • Economics Tuition

Hire Best Tutors From Singapore's Leading Tuition Agency

Tutors: Please Ensure That You Have Registered At https://top-tutors.org/tutor-jobs-primary-secondary-school-jc-plse-gce-o-a/

We Are Not Able To Accept Any Tutor Registrations Through This Hire Tutors Form. Thank You

Top Tutors Singapore

Accurate Match Method

Our Accurate Match method is designed specifically for the parent and student who do not want to leave finding a good home tutor to “luck” 

Or worse, to a low-end, entry-level computerized tutor matching system because the tuition coordinator is too lazy to make the effort to do a thorough and appropriate search

How Accurate Match Works

Accurate Match was specially developed for Top Tutors by one of our founders, who was a partner at one of the world’s most successful and elite headhunting firms – which places board members and C-level executives (CEO, Chief Training Officer, etc) in the world’s largest multi-national companies and banks

We harness state-of-the-art technology, to carefully search through our large, extensive database. We then meticulously interview each qualified candidate for suitability, before we show you between 4 to 10 tutor profiles

With Top Tutors, you can select from the best tutors available in Singapore

Reason We Are The Most Popular Tuition Agency

Through this distinctive method of selecting only the top-performing tutors whose tutoring strengths are exactly what parents and students are seeking for their learning needs, we grew to be the top tuition agency in Singapore

Our proven methodology to interview and shortlist only the most accomplished tutors for each unique assignment we accept has enabled students’ grades to quickly and sustainably improve

And when students’ grades improve, our clients ask us to recommend tutors for more subjects for them, their relatives and their colleagues

Responsible, committed, successful tutors

Clear Explanations

Understand content from even the most difficult chapters

Exam Preparation

Intensive and extensive revision of the entire syllabus

Patient, Friendly, Professional

Teaching methods to suit every learning style

the Private tutors that we Shortlist for you have proven track records of helping their students' grades improve. Fast.

These specialist home tutors are able to correct errors on the spot, and to guide you to the correct ways to answer the difficult questions

Our strict requirement before we show tutor profiles to our clients is that our tutors themselves must have scored distinctions in the subjects they now teach – when they attended primary school, secondary school, junior college and/or university

The emphasis really is that THE CORRECT CONTENT MUST BE TAUGHT SO THAT THE STUDENTS ARE ABLE TO ANSWER THE FULL RANGE OF EASY AND DIFFICULT EXAM QUESTIONS

Only qualified and professional tutors are able to do this, consistently

WE ARE FAST, EFFECTIVE AND JUST SIMPLY BETTER

Singapore's Leading Tuition Agency

leading tuition agency

Client FAQ and Agreement

SINGAPORE’S LEADING TUITION AGENCY

HOW DO I REQUEST FOR A TUTOR?

You can request for a tutor via the following methods:

Submitting our online Request Form or send us a message at https://www.facebook.com/toptuitionagency

Upon receiving your request, we will Whatsapp you to discuss your child’s academic needs. We will spend the next few hours shortlisting several suitable tutors within our database and network for your consideration

Our working hours are from 9am to 9pm, seven days a week

Tuition usually commences within one week after you have selected a tutor

TRIAL LESSON

The paid trial lessons can be 1.5 hours or 2 hours per session

CAN I CHANGE THE TUTOR AFTER THE TUITION BEGINS?

You just need to pay for the tuition session(s) that have been conducted. There will not be any extra charges for the change

AM I ABLE TO VIEW THE TUTOR’S CERTIFICATES BEFORE THE FIRST LESSON?

You can request to see the hardcopies of certificates of your tutor to be presented to you during the first lesson

The client acknowledges that it is his/her responsibility to verify the suitability, credentials and qualifications of any tutor with whom he/she engages

HOW MUCH DO I PAY FOR YOUR TUTOR MATCHING SERVICES?

Top Tutors is Singapore’s leading tuition agency and our matching service is free for students/parents requesting for tutors. This is because our agency commission is charged to the tutor, not to you

The client will pay to Top Tutors half of the fees payable in the first 4 calendar weeks. This amount is the commission to Top Tutors for matching the tutor to the client, and will be borne by the tutor

Thereafter, the client will pay the tuition fees directly to the tutor

If lessons are postponed during the first two weeks, the commission payable to Top Tutors will be based on the tuition session conducted the subsequent week(s)

The tutor shall collect all fees due to the tutor from the parent after the two weeks. Top Tutors will not assist in any recovery of fees

PAYMENT OF FEES

The client is required to pay tuition fees only for the number of hours of lessons given by the tutor.

If you decide to stop the tuition after the first lesson, you are required to pay for only that lesson

Please transfer the fee for that lesson to Top Tutors and we will transfer the tutor’s fee to him/her

Tutors are not authorized at any time to collect the payment on Top Tutors’ behalf

Tuition fees are to be paid every 4 weeks to the tutor, unless otherwise agreed between the client and the tutor

PAYMENT MODE

We will provide our bank account information for you to make payment via internet banking or ATM transfer directly to Top Tutors’ bank account

If the client fails to pay us, Top Tutors reserves the right to terminate the Assignment. This is in fairness to the tutor, who might need to give the available slot to another client if this Assignment does not materialize

Once the payment is received, it will be acknowledged in the form of a receipt, issued to the payer (Parent/Requestor/Guardian) via Whatsapp, sms, email or other electronic communications medium. We will also provide details of the Tuition Assignment that can include: tutor’s name, hourly fee, date of commencement of tuition, subject(s), level, duration of each lesson and frequency, etc

FIRST LESSON

Once the client accepts the tutor’s candidacy, the client will not be able to change the schedule of the First Lesson

Clients are allowed to make changes in the schedule after the First Lesson is over. However, Top Tutors hopes that this is not necessary as the tutor has already reserved that slot of time for you

If you want to make changes in the schedule, please consult with your tutor to ask if he/she is able to change the schedule or not

The tutor is to bring his/her identity document, academic transcripts/certificates and relevant documents for the First Lesson for verification purposes

If the tutor is unable to conduct the First Lesson of a tuition assignment, the tutor must call Top Tutors at least 3 business days before the actual lesson. If the tutor fails to notify Top Tutors of his/her cancellation/postponement, an administrative charge of S$30 will be imposed on him/her

If the tutor fails to contact Top Tutors with a valid reason to inform us about the tutor’s absence from the lesson, the tutor’s profile at Top Tutors may be blacklisted. This will be evaluated on a case-by-case basis

LOCATION OF TUTORING LESSONS

Tutors will conduct lessons at the student’s residence unless otherwise specified and agreed upon by both the client and the tutor

If the client has a request for the tuition to be conducted at another location (eg a friend’s home), Top Tutors will ask if the tutor is able to accommodate the request

Top Tutors and the tutor will not be responsible if the given location is occupied or not available for use for the lessons and the officially scheduled timings will still be counted as a paid lesson

TUTOR REASSIGNMENT OR CANCELLATION OF ASSIGNMENTS

There is no obligation or contract to complete a fixed number of lessons, except for the First Lesson

If at any time the client is not satisfied with the tutor, the client may request a replacement or termination. However, the client is responsible for paying the fee for the number of lessons given prior to termination

Top Tutors will discuss separately with the client and the tutor regarding future tuition arrangements, and Top Tutors will change the tutor for the client. There will not be any extra charges for the change and the client needs to pay just for the tuition session(s) that have been conducted

If the client cancels a tutoring assignment before the tutor completes the agreed number of lessons for the first 4 calendar weeks, Top Tutors assumes full claim to 50% of the tuition fees for the total number of lessons delivered in the month. For example, if the client had requested for 8 lessons per month, but the assignment was cancelled after the 5th session, Top Tutors will be paid pro-rated commission for the 5 lessons conducted

Top Tutors will not be liable for any payment charges or issues arising from the cancellation of tuition assignments by the client

If the client terminates the Assignment because the tutor is often late, skips lessons without valid explanations etc, the tutor will bear Top Tutors’ full commission fee

If the tutor cancels the Assignment after confirming acceptance (that is, the client’s contact information and address have been given to the tutor), the tutor will need to compensate the commission which amounts to 50% of the fees payable (as stated in the confirmation Whatsapp, sms, email or other forms of electronic communications messages) for the first 4 weeks

If the tutor wishes to cancel a Tuition Assignment before the end of the first 4 calendar weeks, the tutor is to inform both Top Tutors as well as the client at least 3 days before the next lesson date. Top Tutors will recover our legal share of the one-time commission of 50% of the fee for the first 4 calendar weeks from the tutor. Tutors are encouraged to have a long-term commitment as the clients have vested their trust in them

TERMINATION

The tutor will receive full or pro-rated payment for the number of lessons rendered, provided the tutor has complied with the Terms of this Agreement

The client has the right to terminate the tuition if the tutor is unable to produce the documents certifying his/her credentials. In such cases, the tutor has to pay Top Tutors the amount of money equivalent to the tuition fee for the day, as commission

DISCLAIMER

Top Tutors is Singapore’s leading private tuition agency in Singapore. While we try to provide clients and tutors with the closest tutor match possible, we cannot guarantee a satisfying match. We hold no responsibility or liability for problems, unhappiness, or disputes that are a result of the tutor or client

Top Tutors will not act as an arbitrator for any disagreements that arise between tutor and client

However, Top Tutors may try to mediate whenever possible and reserves all rights to blacklist any party who is at fault. Top Tutors also reserves the right to terminate or deny services to any client or tutor (actual or potential) at any time

LEGALIZATION OF NON-WRITTEN CONTRACT

At the point of time which the contact details of the client or tutor(s) are given to either party, Top Tutors reserves all rights to collect the full commission. This is regardless of whether the tuition cancelled or postponed

PRIVACY

In view of the implementation of the recent Personal Data Protection Act, we require your explicit consent to contact you for tuition related matters. The client and the tutor explicitly agree to Top Tutors and our network contacting you via Whatsapp, phone call, sms and/or other electronic communications channels to conduct tuition matches. By registering with Top Tutors, you have given us explicit consent to contact you through various electronic media, including Whatsapp, calling, and sms, etc.

If you do not wish to further receive any of our messages, calls, and emails, please unsubscribe yourself by sending a message to https://www.facebook.com/toptuitionagency

Please give us up to a week to remove your information from our database. Thank you

Top Tutors is the leading private tuition agency in Singapore, and we have placed thousands of reliable tutors with students at all academic levels and subjects, across Singapore

Our experience in knowing what works and what does not ensures that all you need to do is let us know your requirements and preference

Tutor matching is free, and the referral fee is charged to the tutor

Most of our tutors have been a part of our network for many years. Semester after semester, they guide our students through unexpectedly difficult exams, projects or assignments

As Singapore’s leading private tuition agency, we are able to immediately tap on our expertise and network to recommend reliable and experienced professional tutors to you

Tuition can start within this week

Our expert tutors can help your child organize their time, prioritize the different assignments and sequence of knowledge, and develop critical thinking and time management skills

Learn the correct study skills and academic content from Singapore’s leading private tuition agency

While learning the content is very important to scoring higher grades, the attitude of tutors and their students plays a major role

As Singapore’s leading private tuition agency, we are particularly careful about compatibility, because your child has no time to waste when you want to prepare him or her for better academic performance

Top Tutors has a team of qualified tutors who specialize in teaching university and polytechnic level modules, for undergraduate students who need private tuition and are studying at NUS, NTU, SMU and universities with a presence in Singapore

We are able to recommend the ideal tutor to you because the best tutors in Singapore have joined our team

Top Tutors is Singapore’s largest and leading tuition agency

Copyright © 2006-2020

Home Tuition For All Subjects, All Levels And MOE Exams

Top Tutors is Singapore's leading tuition agency
Our 22,000 experienced tutors are specialists and experts in these subjects:

Subject Levels

Primary School Tuition / Gifted Education Programme
Secondary School Tuition / Express / Normal Academic
Integrated Programme / International Baccalaureate

Junior College Tuition / H1, H2, H3
Polytechnic Modules
University Modules

Math/Math-Related Subjects

Mathematics Tuition
Elementary Mathematics Tuition
Additional Mathematics Tuition
Principles Of Accounting Tuition

Science Subjects

Examinations

PSLE Tuition
GCE O Level Tuition
GCE A Level Tuition
IB Diploma

Language Subjects

English Tuition
Literature Tuition
General Paper Tuition
Chinese Tuition
Malay Tuition
Tamil Tuition

Humanities Subjects

Science Tuition
Physics Tuition
Chemistry Tuition
Biology Tuition
Combined Science Tuition

History Tuition
Geography Tuition
Social Studies Tuition
Economics Tuition

Responsible, committed, successful tutors